1. Scope

This Privacy and Cookie Policy applies to personal data that you provide to us through our website, customer service, social media platforms, and other digital services, or that is automatically collected.

2. What Data Do We Collect?

Lunessa Sleep may collect the following categories of personal data:

2.1. Automatically Collected Data

Cookies and Tracking Technologies: IP address, browser type, operating system, visited pages, time spent on the website.
Device Information: Type of device used, operating system, browser type, visited pages, session duration.
Location Data: Location based on IP address or purchases made in our stores.

2.2. User-provided Data

Personal Information: Name, date of birth, gender, username, password.
Contact Information: Email address, phone number, shipping and billing address.
Payment Information: Bank/credit card details, transaction ID, payment status.
Purchase Information: Purchased products, order details, customer service inquiries.
Marketing Preferences: Newsletter subscriptions, advertising consents.
Customer Feedback: Product reviews, survey responses, complaints, and suggestions.

3. How Do We Use Your Data?

Orders and Delivery: Shipping your products, managing the delivery process, and providing order information.
Service Improvement: Optimizing our website, products, and customer experience.
Customer Support: Responding to your inquiries and providing customer service.
Marketing and Communication: Sending newsletters, promotions, and personalized offers (only with your consent).
Compliance with Legal Obligations: Fulfilling legal and regulatory requirements.
Fraud Prevention: Ensuring payment security and identifying fraudulent activities.

4. Storage And Security Of Your Data

Storage Duration: We store your data only for as long as necessary for the specified purposes.
Security Measures: Your data is protected through strong encryption, firewalls, and access controls.

5. Your Rights

Right to Access: You can request information about the personal data we store about you.

Right to Rectification: You can correct inaccurate or incomplete data.

Right to Erasure: You can request the deletion of your data.

Right to Restriction of Processing: Under certain conditions, you can restrict the processing of your data.

Right to Data Portability: You can request your data in a structured format and transfer it to another service provider.

Right to Object: You can object to the processing of your data if it is based on legitimate interest.

Right to Withdraw Consent: You can withdraw your consent at any time for the future.

6. Cookie Policy

Cookies are small files stored on your device to enhance your online experience.

6.1. What Types of Cookies Do We Use?

Necessary Cookies: Required for the website to function.
Analytics Cookies: (e.g., Google Analytics) Used to measure website performance.
Functional Cookies: Used to store your user preferences.
Advertising Cookies: Used to display relevant ads.

7. Contact

Email: info@lunessasleep.com

info@lunessa.com

+32 234 567 789

Musterstraße 123, 10115 Berlin, Deutschland

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